Privacy policy
Crewcatalyst Innovations Pvt Ltd collects very little, and only what is needed to send you a part.
What we collect
- Your name, phone number, delivery address, district and pincode.
- Photos of your fridge, if you send them to us for a fit check.
- What you ordered, what you paid, and the reference number from the payment gateway.
We do not see or store your card number, UPI PIN, CVV or bank login. Those stay with the payment gateway.
Why we have it
To confirm which part fits, to post the parcel, to send you the tracking number, to raise an invoice, and to help you if something goes wrong later with that order. Nothing else.
Who else sees it
- Whoever carries the parcel to you, who need the name, address and phone number to deliver it.
- Our payment gateway, who handle the payment and tell us whether it succeeded.
We do not sell your details, rent them out, or pass them to anyone for advertising.
Marketing
We may message you on WhatsApp about your own order. We do not add you to a promotional list because you bought a part. If we ever message you about something else, reply STOP and it ends.
How long we keep it
Order and invoice records are kept as long as tax law requires. Fit check photos are deleted once the order is settled or the conversation goes quiet.
Your choices
Write to founder@nestloop.in and ask us what we hold about you, ask us to correct it, or ask us to delete it. We will do it, except for records we are required to keep for tax.
Our details
Crewcatalyst Innovations Pvt Ltd Lane 33, Janatha Rd, Vyttila Kochi, Ernakulam Kerala 682019 founder@nestloop.in