Refund and cancellation policy
We sell replacement spare parts. A part is correct or incorrect for a particular fridge, and that is decided before the order, not after. This policy says plainly which situations we cover and which we do not.
We do not accept returns
Once a part has been delivered we cannot take it back. A spare part that has been handled or test fitted cannot be sold again, and sending it both ways costs more than the part. There is no return window.
If the part is damaged, or we sent the wrong one
This is our mistake and we fix it at our cost.
- Tell us within 24 hours of delivery, on WhatsApp at +91 73560 96370, with a photo of the part as it arrived.
- We send the correct or undamaged part at our cost. You do not need to send anything back to us.
- If we cannot supply the correct part, we refund the full amount you paid to the same payment method, within 5 to 7 working days of us confirming it.
After 24 hours from delivery we cannot tell transit damage apart from fitting damage, so the claim has to reach us inside that window.
If you ordered a part that does not fit your fridge
We cannot refund, replace or exchange it. Every product page carries the measurements, photographs of the actual part, and a free fit check: you can send us a photo of your freezer section on WhatsApp and our team will tell you which part you need before you pay. If an order is placed without using that check and the part does not fit, the correct part has to be bought as a new order.
Two of our doors measure the same and are not interchangeable, so please match the shape of the part against yours, not only the size. If you are not certain, use the fit check. It is free and it takes a few minutes.
Cancelling an order
If you want to cancel, tell us before the part has been sent out. We refund the full amount to the same payment method within 5 to 7 working days. Once a part is on its way to you it cannot be cancelled.
Where refunds go
Every refund goes back to the account or card that paid. We do not pay refunds in cash or to a different account. Your bank may take a few more days to show it after we send it.
Talking to us first
If something has gone wrong with an order, message +91 73560 96370 or write to founder@nestloop.in before anything else. Almost everything is sorted out in one conversation.
Our details
Crewcatalyst Innovations Pvt Ltd Lane 33, Janatha Rd, Vyttila Kochi, Ernakulam Kerala 682019